Refund Policy
Effective Date: [18/09/2024]
At VirtualSwayamvar.in, we strive to provide our users with excellent matchmaking services. However, we have specific guidelines for when refunds may or may not be issued. Please review our refund policy carefully before making any payments.
1. General Non-Refundable Policy
Payments made for premium services on VirtualSwayamvar.in are non-refundable. Once a payment has been completed, users are not entitled to a refund, even if they choose to discontinue using our services or change their mind.
2. Multiple Plan Payments
3. Technical Issues
4. Exceptional Cases
Refunds may only be considered in specific, exceptional cases, including but not limited to:
- Accidental payments
- Proven technical errors
- Other unique situations as assessed by our support team
In such cases, users must contact our support team with relevant details within 7 days of the payment. After reviewing the request, our team will determine if a refund is applicable.
5. Refund Request Process
To request a refund, users must:
- Contact our support team at [email protected] with the subject line "Refund Request."
- Include the payment details, reason for the refund request, and any supporting evidence.
We will respond to all refund requests within 5-7 business days and inform the user of our decision.
6. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting to the website, and users will be notified in advance.
7. Contact Us
If you have any questions or concerns regarding these Refund Policy, please contact us at:
- Email: [email protected]
- Phone: +91 74100 10020 (or) +91 96631 22010